Welcome to theLounge.com.au.

Together with the brands available on The Website (the "Brands") provide the services available on The Website to you subject to the following terms, conditions, policies, disclaimers and limitations of liability ("Terms and Conditions") that govern the use of The Website. By accessing, browsing, using and/or purchasing from The Website, you acknowledge that you have read, understood and agree to the Terms and Conditions.

Wong Edelsten Pope Pty Ltd reserves the right to amend or update the Terms and Conditions at any time without notice. We ask that you bookmark and periodically review this page to ensure continuing familiarity with the most current version of the Terms and Conditions.

1. Privacy Policy

We share your concerns about the protection of your personal information online. Our privacy policy describes our practices regarding the collection and use of information through The Website.

By using or obtaining any product or service through The Website, you agree the collection of use of information as set forth in our privacy policy. If you do not agree to this policy, please do not use The Website.

There are two types of information we collect during your visits to The Website. First, The Website collects non-personally identifiable information that includes IP addresses, operating systems, type of browser software and pages of The Website visited. This information does not identify the user, and is used to get a better understanding of site usage and pages on The Website visited to help us improve the usability of The Website and the services it offers. Second, The Website collects personally identifiable information. When users sign up to become a member, purchase goods and services and/or request information from The Website, submission of personal information such as name, email address, physical address, contact numbers, and credit card numbers is required. This information is used to complete the transactions and requests made by the User and to get make contact via email or phone when necessary.
Personally identifiable information may also passed onto third party service providers we work with, including but not limited to website hosting, newsletter send out services, online credit card clearance, order processing, fulfilment and other services of an administrative nature. While we work with reputable third party service providers and require them to handle personally identifiable information in a lawful and responsible manner, we cannot and do not assume responsibility for their actions.

Service Providers

We work with third parties who provide services, including but not limited to website hosting, credit card clearance, customer service, order fulfilment, e-commerce affiliation, data analysis, emailing and other services of an administrative nature. Personally identifiable information, including financial information, is shared with such third parties for the purpose of providing such services.

We seek to work with reputable partners restrict their ability to use personally identifiable information for their own marketing purposes, however, we cannot be responsible for the privacy policies of these third parties. Fraudulent Activities

In the case of suspected fraudulent activities on The Website, we reserve the right to pass on relevant information relating to such activities to appropriate authorities as permissible or required by law.

Children's privacy

The Website is not intended for anyone under 13 to The Website. If we receive information from users who we know are under 13, we will not collect or use this information.

Sale of The Website

As a natural progression of The Website, it may be sold to another party in the future. In the event of a sale, acquisition or merger, all of the customer information including both financial records and consumer information that we have collected may be transferred to the new company.

2. Security

We seek to use reasonable security measures to help protect against the loss, misuse and alteration of personally identifiable information that is transmitted and stored.

Personal information provided on the Web Site and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology.

When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you're about to enter a secure area. SSL authentication and encryption of sensitive information sent over the Internet help protect your online transaction information from third party interception.

Unfortunately, no security system, or system of transmitting data over the Internet, can be guaranteed to be 100% secure. Therefore, while we seek to protect your personally identifiable information, we cannot guarantee the security of the servers, the means by which information is transmitted between your computer and the servers, or any information provided to us or to any third party through or in connection with The Website. You provide all such information at your own risk.

For added protection, we do not store credit card information on The Website.

3. Your Account

We encourage you to protect your own privacy.

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

We recommend that you do not share your password with anyone or share your password in an unsolicited phone call or via e-mail. Sign out or close your browser once you have finished shopping to ensure that others cannot access your personal information and correspondence, particularly if you share a computer or using a computer in a public place. You are responsible for maintaining the confidentiality and restricting access to your account.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel your account or any orders placed from your account for any reason.

4. Product Information

theLounge.com.au attempt to be as accurate as possible when describing products; however, we do not warrant that product descriptions or other content available on The Website is accurate, complete, reliable, current, or error-free.

While The Website strive to accurately display the colours of products, the actual colours you see will depend on your monitor and may not be accurate.

If a product you receive is not as described on The Website, you can return it in an unused condition.

Furthermore, the products are not intended to treat, cure or prevent any condition or disease. Please consult with your own health care practitioner in regards to the use of any information and/or products received on this Website before relying or using them. Reference to any products, services, processes or other information by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by The Website.

All prices displayed on the Website are in Australian dollars and are inclusive of GST. Prices of goods and services, postage and handling fee, and other charges displayed The Website are current at the time of display. These prices are subject to variation without notice.

5. Placing and Accepting Orders

We currently accept orders within Australia. Orders received by 10am will generally be processed on the same day and despatched the next day, except for Weekends.

If we have any concerns with your order and/or payment, we will contact you using the telephone number provided in your order.

We reserve the right not to despatch an order until payment has been made in full and we are satisfied with the integrity of the order.

If you have multiple brands in your order, there is a possibility that the products within your order will be despatched from different warehouses across Australia, resulting in multiple parcels for the one order.

6. Order Cancellation

You may cancel an order as long as the order status remains "Ready to Ship." If order status is "Shipped", the order can no longer be cancelled. To check the status of your order, please log into My Account to view your order status and transaction history. To cancel an order, please call one of our customer representative on 03 9850 6939.

7. Shipping

We currently offer standard delivery within Australia. Our courier is Australia Post to enable delivery to not just home and business addresses but to PO Boxes as well.

The cost of standard delivery is $5.95 per warehouse to a single delivery address. Delivery time can take between 2-7 business days (Mondays to Fridays, excluding public holidays) depending on when the order is placed, the delivery address and the location of the despatching warehouse.

We encourage you to double check your delivery address details at the time of ordering to ensure your order gets to you or the intended recipient as quickly as possible. Without limiting the operation of any other Terms and Conditions herein, we reserve the right not to accept liability for any loss or damage arising from a late delivery nor any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

8. Returns

theLounge.com.au and the brands represented on The Website stand by the products and offer a full refund within 30 days from date of purchase for any of the following reasons: