Phone
Call to speak with a customer service representative on:
03 9850 6939

Email
Please send your enquiry or comments to: service@thelounge.com.au

My Account
Check Order Status & History
Order Cancellation

Shopping
Tips on Finding Products
Payment Options
Shipping Charges & Delivery
Returns & Exchanges

Full Terms and Conditions

Privacy
Privacy Policy
Unsubscribe from Newsletter

Security
Security

About Us

About theLounge.com.au

Order Status and History

You can track the status of your order in My Account.

Once payment has been approved, your order may be at any one of the follwing stages:

"Ready to Ship" - means payment has been accepted and the order is now awaiting despatch from the warehouse. You will receive an email to confirm that we have received your order.

"Partially Shipped" - means part of your order has been despatched from the warehouse and is now on its way to you with our preferred courier. You will receive an email to confirm the specific products that have been shipped.

"Order Complete" - means your order has been despatched from the warehouse and is now on its way to you with our preferred courier. You will receive an email to confirm its despatch.

Within My Account, you can also view a history of your purchases and view the details of each order.

Order Cancellation

You may cancel an order as long as the order status remains "Ready to Ship." If order status is "Shipped", the order can no longer be cancelled. To check the status of your order, please log into My Account to view your order status and transaction history.

To cancel an order, please email us on service@thelounge.com.au or call one of our customer service representatives on 03 9850 6936.

Shopping

Tips on Finding Products

There are a few easy ways to find products.

1. By Product Category:

• Use the drop down menus located at the top of the site to select a product category.
• This will link you to a page of brands containing products relevant to the product category you have selected.
• 2. Select a brand.
• This will link you to a page of products that are relevant to the product category selected within the brand selected.

You will also notice that there is a left hand menu with other product categories available from the brand you have selected.

3. By Brand:

• Use the A-Z Brand link located at the top of the site.
• This will link you to a summary page of all the brands available on the site and a brief description of each of the brands.

By Keyword Search:

Type in one or more words relevant to the product you are searching for and select a brand if you wish to refine the search. The search results will list products whose names match the word(s) entered first, followed by products whose description contain word(s) that match the word(s) entered.

Payment Options

We currently accept the following credit cards:

• Visa
• Mastercard
• Bankcard.

We will extend our payment options to include Amex, Diners and Bpay in the near future.

Shipping Charges & Delivery

We currently offer standard delivery within Australia. Our courier is Australia Post to enable delivery to not just home and business addresses but to PO Boxes as well.

Please take some time to view our full Terms & Conditions.

Returns & Exchanges

theLounge.com.au and the brands represented on The Website stand by the products and offer a refund within 30 days from date of purchase for any of the following reasons:

• The use of the item has caused an allergic reaction. Generally, products returned due to an allergic reason contain a large proportion of its content unused.
  
• The colour of the item does not match the colour presented on your computer screen and the product remains unused.
  
• The item is damaged upon delivery.

• Repack the item in its original packaging, if possible, with the packing slip. If the return item was linked to a promotional offer at the time of purchase, then the offer (typically in the form of a free gift) is required to be included in the return.
  
• Obtain a Return Authorisation Number by emailing service@thelounge.com.au. Include in your email the order number and a brief explanation on the reason for return.
• You will receive a response within 12 business hours with instructions on where to return your purchase.
  

Privacy Policy
Please take some time to view our full our Privacy Policy in our Terms & Conditions.

Unsubscribe from Newsletter

You can unsubscribe from receiving the newsletter simply by loging in to My Account and selecting the option "Edit your details". The Newsletter subscription option is at the bottom of your account details.

About Us

Launched in 2000, theLounge.com.au incorporates an online magazine with online shopping.

Originally a pure online content site, theLounge.com.au has evolved to include a shopping site focused on providing a diverse selection of beauty products. Available are over 2,000 products from international brands - such as Clarins; to new, upcoming and hard-to-find brands. Categories include skincare, cosmetics, bath and body, hair care and fragrances.

theLounge.com.au beauty shopping site is endorsed by the brands it represents. We only work with official distributors and owners of these brands to provide you with peace of mind in terms of quality and price - a great point of differentiation against a number of other beauty sites that are not sourcing their products from genuine official suppliers.

Our online magazine is released monthly with articles on inspiring Personalities, Career advice, Health, Beauty, Entertainment and Recipes. Where we feature beauty products that are also available for sale online, we will highlight these products for you to conveniently shop "from the pages of the magazine".

We have over 20,000 members who regularly visit the site to either read the latest issue of the online magazine or to shop with us across the fantastic range of beauty products. We welcome you to become a regular visitor and member.

If you have any suggestions or questions, please write to us at service@thelounge.com.au.

theLounge.com.au and its related URLs, including theLounge.com.au/beauty and beautylounge.com.au is owned and operated by Wong Edelsten Pope Pty Ltd (ABN 38 085 529 979).